What do I do if I forget my username, password or my PIN, or if I lose my Re-Express card?

You can reset youusername here and your password hereYou can reset your Re-Express card PIN once you are logged in to your Re-Express account.  It is one of the options in the menu on the right of your account interface. If you lose your Re-Express card, please send us an email at info@re-express.ca or call us at 1.506.389.7333 during regular business hours.

How do I check my balance and get access to my money?

You can check your Re-Express account balance online at www.re-express.ca/myaccount. Once you are signed in, you can transfer your money to your bank account or credit card via an Interac e-transfer or PayPal. You can request a cheque or choose to donate funds to your favourite charity. You can also withdraw cash from your account by visiting the Re-Station.

I have a question about my charitable donation. Whom should I contact for information?

Please contact your United Way/Centraide office at office@moncton.unitedway.ca or 506.858.8600 for all related questions, including receipts for tax purposes.

What kind of bags can I use to collect my empty beverage containers?

You must use the specially designed Re-Express bags to collect and bring your empty beverage containers to the Re-Express depot. Do not bring your recyclable beverage containers in any other type of bag. Re-Express bags are stronger, designed to resist tearing, and transparent to ensure the safety of workers who sort the containers.

Where/how do I get more bags?

Re-Express bags are available for purchase at our local retail partner, Sobeys Vaughan Harvey.

Sobeys Vaughan Harvey
(55 Vaughan Harvey Boulevard, Moncton)

Please note that the cost for a sleeve of Re-Express bags is subject to change.

Where can I get bag tags?

Bag tags are included in each Re-Express bags kit.

How many containers must I put in my Re-Express bag?

Re-Express bags are designed to hold 40 New Brunswick deposit-bearing beverage containers.

Almost all New Brunswick deposit-bearing beverage containers give you a 5¢ refund when you return them to a redemption centre to be recycled. Some containers equal a 10¢ refund.

You can put fewer than 40 containers in your Re-Express bag, but keep in mind that there must be enough deposit-bearing beverage containers within the bag for a combined refund value of $2.

What type of containers are accepted?

We only accept New Brunswick deposit-bearing beverage containers.

Deposit-bearing means that you paid a deposit fee upon purchase on top of the price of the item. All the following ready-to-drink beverage containers are deposit-bearing. If you purchased these beverage containers in New Brunswick, they can be returned to the Re-Express depot:

  • water
  • flavoured waters
  • fruit juices
  • vegetable juices
  • soft drinks
  • beer
  • wine
  • spirits
  • low alcohol drinks.

Only deposit-bearing beverage containers are accepted at the Re-Express depot. All other types of containers (non-deposit bearing beverage containers, food, household cleaning products, etc.) are recycled as part of Southeast Eco360′s recyclables and waste management program. Check Southeast Eco360′s website to see which container goes in which garbage bag.

Do I need to sort my containers?

You can mix plastic, glass, and aluminum in your Re-Express bags. You can put your empty beer cans and wine bottles in your Re-Express bags along with your other empty beverage containers. The only containers that should be kept separate are refillable glass beer bottles. Since refillable glass beer bottles are sent back to local breweries, we recommend keeping these in their original cardboard cases and then placing the cases inside your Re-Express bags.

What are New Brunswick deposit-bearing beverage containers?

New Brunswick deposit-bearing beverage containers are beverages for which you have paid a deposit upon purchase: soft drinks, beer, wine, spirits, water and flavoured waters, fruit and vegetable juices, as well as low alcohol drinks.  Information on deposit fees and refunds are available on our website.

What should I do if I forget to scan one of my Re-Express bags before placing my bags inside the Re-Express depot?

Scanning the tag (sticker) on each of your Re-Express bags ensures that your bags are linked to your account in our computer system.

However, if you forget to scan one of your Re-Express bags, rest assured that all the bags you have dropped off during your visit to the Re-Express depot on which you have affixed tags from the same sticker sheet will still be credited, so long as at least one of the bags has been properly scanned. Once a tag from a sheet has been associated with your account, the rest of the tags from that sheet will automatically be associated as well.

If you are unsure whether or not your bags have been properly entered into our computer system, you can verify by logging in to your Re-Express account, keeping in mind that it takes at least 2 business days before we credit your account after your visit to the Re-Express depot. If you spot any discrepancies, you can email us at info@re-express.ca or at by phone during normal business hours at 506.389.7333.

Where is the Re-Express depot located?

The Re-Express depot is located in the parking lot of the Re-Express pilot project’s retail partner, Sobeys Vaughan Harvey (55 Vaughan Harvey Boulevard, Moncton).

What are the Re-Express depot’s hours of operation?

You can drop off your Re-Express bags filled with deposit-bearing empty beverage containers at the Re-Express depot at your convenience from 7 a.m. to 11 p.m., 7 days a week.

What do you mean by a pilot project?

A pilot project is meant to test new models and innovative practices during a particular time frame to measure their impact and results.

Re-Express is one of the many unique recycling pilot projects part of the “re” (i.e. ”research”) initiative led by Encorp Atlantic with the aim of revolutionizing beverage container recycling in New Brunswick. Since 2014, Encorp’s innovative recycling research pilot projects have been exploring and testing new methods of redeeming used beverage containers with the goal of improving consumer convenience, improving redemption centre productivity levels and establishing provincial standards for New Brunswick’s Beverage Containers Program.

The Re-Express pilot project was launched on Earth Day 2018 in Moncton. It is a collaboration with a local retailer, Sobeys Vaughan Harvey, as well as a local redemption centre, Valley Redemption Centre.

Re-Express combines two innovative concepts: an unmanned bag drop-off beverage container depot and fixed-value bags. Both concepts were tested separately in Encorp Atlantic’s Re-Centre (Moncton) and Express Bag (Fredericton) pilot projects. Lessons learned, technology developed and best practices from both models have been combined to create the Re-Express beverage container recycling experience, making recycling empty beverage containers quick, easy and convenient.

Participants register online to get a card linked to their account. They collect their empty beverage containers, drop them off at their convenience at the unmanned Re-Express depot, and collect their refund via an online account. Payment options include cheque, Interac e-Transfer, PayPal, or donating the funds to a charity. There is also a cash out option in-store via the project’s local retail partner, Sobeys Vaughan Harvey. The project’s local redemption centre partner, Valley Redemption Centre, is responsible for collecting and sorting the containers. Encorp Atlantic manages communications, member services, and member accounts.

The Re-Express depot only accepts fixed-value bags, meaning that participants are instructed to collect their containers in specially designed $2/40 bags and fill these bags with 40 New Brunswick deposit-bearing beverage containers. Since almost all deposit-bearing containers give a 5¢ refund, each bag participants drop off at the depot equals a $2 refund.

Why are you only accepting 1,000 participants?

The Re-Express pilot project is only accepting 1,000 participants for its test phase. The project is limited to this small demographic to facilitate research and data collection. Afterwards, Encorp Atlantic and the project’s partners will decide if and how the Re-Express depot will continue to serve customers in the Greater Moncton area.